Perch Service Apartments was conceived in the year 2007 by Ms Madhu Singh and alumni from IIT, IIM & ISB, when service apartments were a nascent concept in India. There was a dearth of quality accommodation as well a deficit in the quality of services offered.
We have grown over the years as an organization, and this growth has also resulted in us becoming a more organized and professional organization. There was a conscious effort to imbibe the best international practices and develop a product with global appeal. Our attention to detail and excellent implementation has helped us receive several awards and media attention.Some of the important aspects looked at during the design phase were
Since there were few if any contemporary designs in India, international service apartment design elements like emphasis on space, noise reduction, family spaces, self-contained living (kitchens), separate entrances as well as a low maintenance design.
The local infrastructure in Gurgaon, Delhi and Goa in terms of dependable electricity, water, safety and connectivity is constantly improving. Taking into account the local infrastructure, our serviced apartments and guest houses were designed with electricity backup, water purification plants as well as fool proof security like CCTV camera, physical gaurds, high walls, fire extinguishers and elvators as well as wide staircases.
For the property owners we work with, we offer complete peace of mind. There is a well defined property maintenance which includes interiors, exteriors, electricals and all fitments..
As service apartments has not yet evolved as a separate segment, our staff is mostly from conventional hospitality background. We believe in Employee Development through a range of informal training and job enhancements. Our focus on training has helped improve both customer and employee satisfation.
Employees first is our motto and our managerial employees enjoy operational freedom and high levels of interaction with senior management. With limited hierarchy or official titles, employee communication and constructive feedback is highly encouraged..
Perch has recently added studio apartments in Gurgaon to its portfolio of operations. Studio apartment design and management are distinct from other shorter stay apartments / guest houses as it is a self-contained unit with lower servicing requirements..
Co- Founder of Perch
Ms. Madhu Singh heads overall Operations,and has over 20 years of experience in the hospitality industry.
Animesh is heading the Admin and Guest Relations vertical and has over seven years' experience in the field.
Nirmala is heading the finance vertical for The Perch and has over ten years experience in the field.
Head - Sales
Alok is the Sales head for The Perch and has had a keen interest in the field, with over five years' experience.
Head - Kitchen
Kailash has been honing his culinary skills for over nine years and is an expert in Indian, Continental and Japanese Cuisine
Anthony M. Dass
Anthony has been a key member since inception and has extensive experience of more than 20 years in,Safety and Logistics.
Perch Service Apartments is recognized by the Tourism Ministry of India as a “Bed and Breakfast” establishment for providing comfortable and standardized home-stay facilities. Tourism Ministry of India recognizes the Perch Service Apartments’ efforts to offer safe and affordable facilities to foreign and domestic clients. Perch Service Apartments is authorized by Government of India (Ministry of Tourism) as “Gold Category” Bed and Breakfast Organization
Tripadvisor – Certificate of Excellence Award
COE is the most Prestigious customer satisfaction award in the world. Rated by guests on basis on service excellence and quality of Hotel or Service Apartment
Booking.com- Customer Rating Award
Best Hotel in Gurgaon for customer satisfaction and service
Best Service Provider award by the Prestigious All India Economy Survey Council
Business Traveler Feature
Featured in the Business Traveller Magazine as one of the best Service Apartments in India for 2015
Global Apartment Report
Featured in The Global Serviced Apartments Industry Report 2015
HT Article Link
Perch Service Apartments Gurgaon was showcased in the Hindustan Times for an article on the rising trend of B & B establishments in India
Service Excellence Award
Service Excellence Awards 2013 by Brands Academy for excellence in the hospitality industry