Perch Management Philosophy, Key Management & Careers

Perch Service Apartments was conceived in the year 2007 by Ms Madhu Singh and alumni from IIT, IIM & ISB, when service apartments were a nascent concept in India. There was a dearth of quality accommodation as well a deficit in the quality of services offered. We have grown over the years as an organization, and this growth has also resulted in us becoming a more organized and professional organization. There was a conscious effort to imbibe the best international practices and develop a product with global appeal. Our attention to detail and excellent implementation has helped us receive several awards and media attention.Some of the important aspects looked at during the design phase were

Since there were few if any contemporary designs in India, international service apartment design elements like emphasis on space, noise reduction, family spaces, self-contained living (kitchens), separate entrances as well as a low maintenance design.
The local infrastructure in Gurgaon & surrounding areas, in terms of dependable electricity, water, safety and connectivity have scope for improvement. Taking into account the local infrastructure, serviced apartments and guest houses were designed with electricity backup, water purification plants as well as fool proof security like CC camera, high walls and fire escapes.
As service apartments was not evolved as a separate segment, the staff are mostly from conventional hospitality background. Although there are marked differences in terms of the service levels our focus on training has helped develop appropriate processes.

Perch Service Apartments Gurgaon  has over 40 trained employees handling various departments.

  • Housekeeping
  • Finance & Technology
  • Food & Beverage
  • Sales & Front Office
Perch has recently added studio apartments in Gurgaon to its portfolio of operations. Studio apartment design and management are distinct from other shorter stay apartments / guest houses as it is a self-contained unit with lower servicing requirements.

Meet Our Team

Accredited by several organizations

Perch Service Apartments is recognized by the Tourism Ministry of India as a “Bed and Breakfast” establishment for providing comfortable and standardized home-stay facilities. Tourism Ministry of India recognizes the Perch Service Apartments’ efforts to offer safe and affordable facilities to foreign and domestic clients. Perch Service Apartments is authorized by Government of India (Ministry of Tourism) as “Gold Category” Bed and Breakfast Organization

Awards & Recognition

Tripadvisor – Certificate of Excellence Award
COE is the most Prestigious customer satisfaction award in the world. Rated by guests on basis on service excellence and quality of Hotel or Service Apartment Customer Rating Award
Best Hotel in Gurgaon for customer satisfaction and service

Best Service Provider award by the Prestigious All India Economy Survey Council

Business Traveler Feature
Featured in the Business Traveller Magazine as one of the best Service Apartments in India for 2015

Global Apartment Report
Featured in The Global Serviced Apartments Industry Report 2015

HT Article Link
Perch Service Apartments Gurgaon was showcased in the Hindustan Times for an article on the rising trend of B & B establishments in India

Service Excellence Award
Service Excellence Awards 2013 by Brands Academy for excellence in the hospitality industry

Worldwide Service Apartments
Perch was featured in the February 2012 edition of the Apartment Service Newsletter – a world leader in the Service Apartment space

Best Service Apartment Award
Service Excellence Awards by Brands Academy 2012 for excellence in the hospitality industry

Guest Reviews are very important to us!

The Perch Service Apartment 93
Grove Service Apartment 91
Perch Arbor – Golf Course Rd 80
Arbor Suites- Luxury Guest House 96

Our Happy Corporate Clients